Help Center | Forxample

Getting Started

Do I need any technical skills to use Forxample?

None at all. Forxample is built for people who run businesses, not websites.

Content & Publishing

How is Forxample different from a regular website builder?

Most website builders require manual page design and updates, while Forxample keeps your website updated from your ongoing posts.

2 min read

SEO & Discoverability

Will Forxample help me show up on Google?

Yes. Forxample includes built-in SEO tools and keeps your site active with fresh updates that support search visibility.

2 min read

Getting Started

What kinds of businesses is Forxample best for?

Forxample is designed for small local businesses, especially service-based businesses that need to stay visible online with minimal overhead.

2 min read

Leads, CRM & Appointments

Can customers book appointments through my site?

Yes. Forxample includes built-in appointment booking so customers can schedule directly from your website.

1 min read

Brand & Website Setup

What can I do with a brand?

Your brand is your business headquarters on Forxample, with everything in one place to run and grow online.

2 min read

Brand & Website Setup

Can I create more than one brand?

Yes. You can create multiple brands on Forxample, each with its own website, content, and settings.

2 min read

Brand & Website Setup

What can I do in Manage Brand?

Manage Brand is the settings layer for configuring how your brand is set up across domain, design, SEO, monetisation, and admin access.

2 min read

Privacy & Data

How does Forxample protect my data?

Forxample uses industry-standard security practices to protect your business information, content, and customer data.

1 min read

Privacy & Data

What type of data does Forxample collect?

Forxample collects the data needed to run and improve the platform, including account details, site content, customer interactions, and usage data.

1 min read

Personal Account

Can I delete my data or account?

Yes. You can request account and associated data deletion from your personal settings.

1 min read

Billing & Subscription

Can I cancel my subscription?

Yes. You can cancel anytime from account settings, and your plan remains active until the end of the current billing period.

1 min read

Billing & Subscription

How does the subscription work?

You choose a plan for access to Forxample features, and your subscription renews automatically monthly or annually.

1 min read

Billing & Subscription

Can I change my subscription plan?

Yes, you're not locked in. You can upgrade or downgrade anytime from your Manage Brand settings.

1 min read

Billing & Subscription

What payment methods do you accept?

We accept major credit/debit cards, Apple Pay, and Google Pay, with more payment options planned.

1 min read

Billing & Subscription

When will I be billed?

You are billed at the start of each billing cycle: monthly for monthly plans and yearly for annual plans.

1 min read

Billing & Subscription

Will my subscription renew automatically?

Yes. Your subscription renews automatically each billing period, and you can manage or cancel anytime from Manage Brand settings.

1 min read

Billing & Subscription

What happens if my payment fails?

If a payment fails, we notify you immediately, provide a short grace period, and may temporarily limit features until billing is resolved.

1 min read

Billing & Subscription

Do you offer refunds?

Subscription fees are non-refundable once a billing cycle has started.

1 min read

Billing & Subscription

Will my website stay active if I cancel?

Yes, your website stays active until the end of the current billing period, then some features may be paused based on account status.

1 min read

Billing & Subscription

Can I view my billing history and invoices?

Yes. Your billing history, invoices, and payment details are available under Manage Brand > Settings > Subscription.

1 min read

Personal Account

How do I update my name?

Open Settings → General Settings, update your profile name, and save to apply it across your Forxample profile.

1 min read

Personal Account

Can I change the email address on my account?

Yes. Go to Settings → General Settings, update your email, and verify it if prompted for security.

1 min read

Personal Account

How do I update my gender?

Open Settings → General Settings, update the gender field, and save your changes.

1 min read

Personal Account

Can I change my date of birth?

Yes. Update your date of birth in Settings → General Settings and save.

1 min read

Personal Account

How do I update my country?

Open Settings → General Settings, choose your country from the dropdown, and save.

1 min read

Personal Account

How do I update my phone number?

Update your phone number in Settings → General Settings and verify it if prompted.

1 min read

Personal Account

How do I change my profile picture?

Open Settings → General Settings, edit your profile image, upload a new photo, and save.

1 min read

Personal Account

What image formats can I use for my profile picture?

JPG, PNG, and JPEG are supported. For best results, use a clear square or near-square image.

1 min read

Personal Account

Why can't I edit some profile fields?

Some profile fields are restricted for security or verification reasons. Contact support if you need help with a locked field.

1 min read

Brand & Website Setup

Do I need a custom domain for my website?

No. Every Forxample brand includes a free fx.now subdomain, and connecting a custom domain is optional.

2 min read

Brand & Website Setup

How do I set my business hours?

Open Brand Dashboard → Business Hours, set open/closed status and hours for each day, then save changes.

1 min read

Brand & Website Setup

Can I set different hours for different days?

Yes. You can configure unique opening and closing hours for each day of the week.

1 min read

Brand & Website Setup

How do I mark a day as closed?

Toggle the day off to mark it Closed; time fields will grey out until you toggle it back on.

1 min read

Brand & Website Setup

Can I add more than one time slot per day?

Yes. Use + Add Hours to add a second time slot on the same day for split schedules.

1 min read

Brand & Website Setup

Do my business hours show on my website?

Yes. Your configured business hours automatically appear on your website and stay in sync.

1 min read

Brand & Website Setup

How do I set my timezone?

Open Brand Dashboard → Business Hours → Timezone Settings, choose your timezone, and save to display hours correctly.

1 min read

Brand & Website Setup

Why does my timezone matter?

Your timezone keeps displayed business hours accurate for customers and helps prevent confusion or missed enquiries.

1 min read

Leads, CRM & Appointments

What is the Lead Generation Form?

A customizable website contact form that captures enquiries and sends each submission to you as a lead.

1 min read

Leads, CRM & Appointments

How do I set up my Lead Generation Form?

Open Brand Dashboard → CRM → Lead Forms, add a heading and fields, then save your form.

1 min read

Leads, CRM & Appointments

What field types can I add to my form?

You can use Text, Number, Select, Text area, Email, Phone, Radio group, Checkbox, Date, and URL fields.

1 min read

Leads, CRM & Appointments

Can I add multiple fields to my form?

Yes. Use + Add a dynamic field to add as many labeled form fields as your business needs.

1 min read

Leads, CRM & Appointments

Where do I see the enquiries submitted through my form?

Form submissions appear as leads in your brand CRM, where you can view and manage them from the dashboard.

1 min read

Brand & Website Setup

What is the FAQ feature on Forxample?

A built-in tool for adding frequently asked questions and answers directly to your website.

1 min read

Brand & Website Setup

How do I add a FAQ to my website?

Open the FAQ area in your brand dashboard, add a category, question, and answer, then publish it live.

1 min read

Brand & Website Setup

What is a FAQ category?

FAQ categories group related questions together so visitors can browse answers more easily.

1 min read

Brand & Website Setup

Can I manage or edit my existing FAQs?

Yes. Use the Manage tab in the FAQ section to view, edit, or remove existing questions.

1 min read

Brand & Website Setup

How many FAQs can I add?

There is no fixed limit. Add as many FAQs as needed, and keep them relevant and well-categorized.

1 min read

SEO & Discoverability

Will my FAQ help me appear on Google, ChatGPT, or Gemini?

Yes. Well-structured FAQ content can improve discoverability in search and AI-generated answers.

3 min read

Leads, CRM & Appointments

How do I set up my appointment settings?

Open Appointment Settings in your brand dashboard to configure session length, daily break, and lead-form linkage.

1 min read

Leads, CRM & Appointments

What is the standard session length?

The standard session length is the default duration for appointment slots on your booking calendar.

1 min read

Leads, CRM & Appointments

Can I block out a break during the day?

Yes. Use the Blocked Leisure Period to prevent bookings during a set daily break window.

1 min read

Leads, CRM & Appointments

What is the Lead Form option in appointment settings?

It links a lead form to your booking flow so customers submit key details when booking.

1 min read

Leads, CRM & Appointments

Can I view all my upcoming appointments?

Yes. Use the Appointments tab to view all bookings in one place.

1 min read

Content & Publishing

How do I post an update on Forxample?

From your brand dashboard, open the update composer, add content, and post to publish instantly on your website.

1 min read

Content & Publishing

What can I include in a post?

You can include photos, products, announcements, offers, notes, and call-to-action buttons in one update.

1 min read

Content & Publishing

How do I add photos to a post?

Use the image icon or Photos option in the composer, upload your image, and it will attach to the post.

1 min read

Content & Publishing

How do I create an announcement?

Use the announcement option in the post composer to publish highlighted business updates on your website.

1 min read

Content & Publishing

How do I create an offer?

Use the offer icon in the post composer to publish discounts, promotions, or limited-time deals.

1 min read

Content & Publishing

What is a note?

A note is a quick, informal update for short messages that keep your site active and current.

1 min read

Content & Publishing

How do I add a call to action to a post?

Use the link icon in the post composer to add internal, lead-form, or external call-to-action links.

1 min read

Content & Publishing

What does "Rewrite with AI" do?

It rewrites and improves text in the post composer so rough drafts become clearer and more polished.

1 min read

Content & Publishing

Can I schedule a post for later?

Yes. Use the clock icon in the composer to schedule posts for a specific publish time.

1 min read

Content & Publishing

How do I add a product on Forxample?

Open Products in your brand dashboard, add product details, then save as draft or publish to your website.

1 min read

Content & Publishing

What image should I use for my product?

Use a clear 1920×1080 image under 5MB to present your product well and make a strong first impression.

1 min read

Content & Publishing

What is a product SKU?

A SKU is a unique product reference code that helps you track items, especially in larger catalogs.

1 min read

Content & Publishing

Can I add a discount to a product?

Yes. Add a discount amount in the product discount field and it will display on the listing automatically.

1 min read

Content & Publishing

What is a product slug?

A product slug is the URL-friendly product identifier generated from the title and used in the product page address.

2 min read

SEO & Discoverability

What is the SEO title and do I need one?

The SEO title is the search-results headline for your product and should be clear, compelling, and around 50-60 characters.

1 min read

SEO & Discoverability

What is the meta description?

A meta description is the short summary under your product title in search results and should clearly describe value in about 160 characters.

1 min read

Content & Publishing

Can I save a product without publishing it?

Yes. Save products as Draft to keep them hidden until you are ready to publish.

1 min read

Content & Publishing

How do I write a blog on Forxample?

Open Blogs in your brand dashboard, create a new post, and publish it live when ready.

1 min read

Content & Publishing

Where does my blog appear on my website?

Blog posts publish to the Updates feed, not a dedicated blog nav section, to keep customer journeys clear while still supporting SEO discovery.

3 min read

SEO & Discoverability

Why should I write blogs if customers won't see them?

Blogs help search engines and AI tools understand your business and improve discoverability, even when customers are not browsing posts directly.

2 min read

Content & Publishing

Can Forxample write a blog for me?

Yes. Use the built-in AI Assistant to generate a blog draft, then edit before publishing.

1 min read

Content & Publishing

What is a blog slug and can I change it?

A blog slug is the post URL generated from the title and it cannot be changed after publishing.

1 min read

SEO & Discoverability

Should I fill in the SEO title and meta description?

Yes. SEO title and meta description are critical because they shape how your post appears in Google search results.

1 min read

Brand & Website Setup

How do I add my social media links to my website?

Open Social Links in your brand profile, add each link, and save to show your social profiles on your website.

1 min read

Brand & Website Setup

Which social platforms can I link to?

You can currently connect Facebook, Google, and Pinterest profiles, with more platforms planned over time.

1 min read

Brand & Website Setup

Can I manage or remove existing social links?

Yes. Use the Manage tab in Social Links to view, edit, or remove links you already added.

1 min read

Brand & Website Setup

What is Brand Info and where does it show?

Brand Info includes details like business size and founding year, shown on your About page to help visitors understand your business.

1 min read

Brand & Website Setup

Do I have to fill in every detail about my brand?

No. Only basics are required to start, but a complete brand profile can improve search and AI discoverability.

2 min read

SEO & Discoverability

What is On-page SEO on Forxample?

On-page SEO lets you control how each website page appears in search results and social shares.

1 min read

SEO & Discoverability

How do I set up SEO for a specific page?

Choose a page, then set SEO title, meta description, and focus keywords with a live search preview before saving.

1 min read

SEO & Discoverability

What are focus keywords?

Focus keywords are customer search phrases that help Forxample understand and optimize each page topic.

1 min read

SEO & Discoverability

What is the Social Share (OG) Image?

It is the image shown when your page is shared on social platforms; use a clear 1200×630 branded image for best results.

1 min read

SEO & Discoverability

Can I see how my page will look on Search engine before it goes live?

Yes. The Search Engine Preview updates in real time as you edit SEO title and meta description.

1 min read

SEO & Discoverability

What is the Social Preview?

It previews how your page appears on social shares, including OG image, domain, and meta description.

1 min read

SEO & Discoverability

What is Tracking on Forxample?

Tracking lets you connect analytics tools to monitor how visitors find and engage with your website.

1 min read

SEO & Discoverability

How do I connect Google Analytics to my website?

In Manage Brand → SEO → Tracking, choose Google Analytics, add your Tracking ID (for example G-XXXXXXXXXX), and save.

1 min read

SEO & Discoverability

Where do I find my Google Analytics Tracking ID?

Find your Tracking ID in Google Analytics under Admin → Data Streams. Create an account at analytics.google.com if needed.

1 min read

SEO & Discoverability

Can I connect more than one analytics service?

Yes. You can add multiple analytics integrations and view them together under Active Connections.

1 min read

SEO & Discoverability

Can I edit or remove a tracking integration?

Yes. In Active Connections, you can edit tracking code details or delete integrations at any time.

1 min read

SEO & Discoverability

Why should I connect analytics to my website?

Analytics shows traffic sources, page engagement, and drop-off points so you can improve content, SEO, and site structure.

1 min read

SEO & Discoverability

What is the Robot.txt Manager?

It controls which parts of your website search engines can crawl and index, with sensible defaults already handled by Forxample.

1 min read

SEO & Discoverability

Do I need to worry about robots.txt as a small business?

Usually no. Forxample sets sensible robots.txt defaults, and unnecessary restrictions can hurt search visibility.

1 min read

SEO & Discoverability

What is a Disallow rule?

A Disallow rule tells search engines not to crawl specific pages or folders, such as internal admin areas.

1 min read

SEO & Discoverability

What is an Allow rule?

An Allow rule explicitly permits search engines to crawl specific site paths, such as your public website.

1 min read

SEO & Discoverability

Can I add my own rules?

Yes. You can add custom Allow or Disallow rules with a live plain-English preview before saving.

1 min read

SEO & Discoverability

What is the XML Sitemap?

An XML sitemap lists your website pages so search engines can find and index content more quickly.

1 min read

Brand Admin & Logs

What is Admin Permission?

Admin Permission lets you control who can access your brand and what actions each team member can take.

1 min read

Brand Admin & Logs

How do I invite someone to manage my brand?

Enter their email, choose a role, and send an invitation. Accepted invites appear under Current Admins.

1 min read

Brand Admin & Logs

What roles are available and what can each one do?

Forxample provides 12 roles so each person gets the right level of access across brand, content, sales, SEO, billing, and automation.

3 min read

Brand Admin & Logs

Can I change someone's role after they've been added?

Yes. In Current Admins, you can update roles or remove access for team members at any time.

1 min read

Brand Admin & Logs

Can I see what my admins have been doing on the brand?

Yes. Use View activity logs in Current Admins to review recorded actions across your brand.

1 min read

Billing & Subscription

Where can I manage my subscription?

Open Manage Brand → Settings → Subscription to view your plan, billing details, and upgrade or cancellation options.

1 min read

Billing & Subscription

What information can I see about my current plan?

You can view plan name, active duration, billing cycle, renewal date, and next payment amount in one place.

1 min read

Billing & Subscription

How do I upgrade my plan?

Select Upgrade Now in Manage Subscriptions, choose a plan, and new features become available immediately.

1 min read

Billing & Subscription

How do I cancel my subscription?

Use Cancel Plan in Manage Subscriptions. Your plan stays active until the current billing cycle ends.

1 min read

Billing & Subscription

Where can I view my invoices?

Open the Invoice tab in Manage Subscriptions to view billing history and download invoices.

1 min read

Billing & Subscription

Does my subscription renew automatically?

Yes. Your subscription renews automatically on the plan renewal date unless you cancel before then.

1 min read

Brand & Website Setup

What is Website Configuration?

Website Configuration is where you control core settings for how your website looks and behaves.

1 min read

Brand & Website Setup

How do I add a favicon to my website?

Upload a favicon in Website Configuration to set the browser-tab icon for your brand.

1 min read

Brand & Website Setup

What is the sponsor footer and should I enable it?

A small Forxample referral link in your site footer that can earn rewards if it drives new users, and it is optional.

1 min read

Brand & Website Setup

What is website type?

Website type defines your core site structure: Feed First for update-driven automation, or Traditional for page-based control.

2 min read

Brand Admin & Logs

How do I delete my brand?

Delete your brand from Manage Brand → Settings → Website in the Danger Zone. This action is permanent and cannot be undone.

2 min read

Brand Admin & Logs

Will deleting my brand delete my website?

Yes. Deleting a brand permanently removes your website, content, customer data, and settings with no recovery option.

2 min read

Brand Admin & Logs

What are Brand Logs?

Brand Logs are an activity record of actions across your brand, including who changed what and when.

1 min read

Brand Admin & Logs

Why are Brand Logs useful?

Brand Logs provide clear visibility into team actions, helping with oversight, accountability, and issue detection.

1 min read

Brand Admin & Logs

What information does each log entry show?

Each log records when an action happened, who performed it, what was affected, and technical context like IP, browser, and device.

1 min read

Brand Admin & Logs

Can I see logs for CRM activity?

Yes. CRM actions are included in Brand Logs alongside other brand activity in one centralized record.

1 min read

Brand Admin & Logs

Who can view Brand Logs?

Brand Log access is role-based: broader admin roles have full visibility, while restricted roles may have limited or no access.

1 min read

Suggested articles

Do I need any technical skills to use Forxample?

How is Forxample different from a regular website builder?

Will Forxample help me show up on Google?

What kinds of businesses is Forxample best for?

Can customers book appointments through my site?

What can I do with a brand?

Can I create more than one brand?

What can I do in Manage Brand?

How does Forxample protect my data?

What type of data does Forxample collect?

Can I delete my data or account?

Can I cancel my subscription?

How does the subscription work?

Can I change my subscription plan?

What payment methods do you accept?

When will I be billed?

Will my subscription renew automatically?

What happens if my payment fails?

Do you offer refunds?

Will my website stay active if I cancel?

Can I view my billing history and invoices?

How do I update my name?

Can I change the email address on my account?

How do I update my gender?

Can I change my date of birth?

How do I update my country?

How do I update my phone number?

How do I change my profile picture?

What image formats can I use for my profile picture?

Why can't I edit some profile fields?

Do I need a custom domain for my website?

How do I set my business hours?

Can I set different hours for different days?

How do I mark a day as closed?

Can I add more than one time slot per day?

Do my business hours show on my website?

How do I set my timezone?

Why does my timezone matter?

What is the Lead Generation Form?

How do I set up my Lead Generation Form?

What field types can I add to my form?

Can I add multiple fields to my form?

Where do I see the enquiries submitted through my form?

What is the FAQ feature on Forxample?

How do I add a FAQ to my website?

What is a FAQ category?

Can I manage or edit my existing FAQs?

How many FAQs can I add?

Will my FAQ help me appear on Google, ChatGPT, or Gemini?

How do I set up my appointment settings?

What is the standard session length?

Can I block out a break during the day?

What is the Lead Form option in appointment settings?

Can I view all my upcoming appointments?

How do I post an update on Forxample?

What can I include in a post?

How do I add photos to a post?

How do I create an announcement?

How do I create an offer?

What is a note?

How do I add a call to action to a post?

What does "Rewrite with AI" do?

Can I schedule a post for later?

How do I add a product on Forxample?

What image should I use for my product?

What is a product SKU?

Can I add a discount to a product?

What is a product slug?

What is the SEO title and do I need one?

What is the meta description?

Can I save a product without publishing it?

How do I write a blog on Forxample?

Where does my blog appear on my website?

Why should I write blogs if customers won't see them?

Can Forxample write a blog for me?

What is a blog slug and can I change it?

Should I fill in the SEO title and meta description?

How do I add my social media links to my website?

Which social platforms can I link to?